Shipping policy

Effective Date: August 2026

Thank you for shopping with A’Yani Roots. Please review our shipping information below before placing your order.

ORDER PROCESSING

Orders are typically processed within 2-14 business days after your purchase is completed.

Business days are Monday through Friday and do not include weekends or holidays.

During sales, product launches, holidays, or other high-volume periods, additional processing time may be required.

Once your order has been processed and shipped, you will receive an email containing your tracking information.

ESTIMATED DELIVERY

After processing, orders are generally expected to arrive within 2–5 business days, depending on the shipping method selected at checkout and the shipping carrier.

Shipping and delivery timeframes are estimates and are not guaranteed.

Delivery may be affected by circumstances outside of A’Yani Roots’ control, including:

  • Carrier delays

  • Severe weather

  • Holidays

  • High-volume shipping periods

  • Incorrect or incomplete addresses

  • Other transportation or delivery disruptions

SHIPPING METHODS

Available shipping methods, rates, and estimated delivery times will be displayed at checkout.

If expedited or priority shipping is available, the selected delivery timeframe begins after the order has completed processing.

Selecting an expedited shipping option does not shorten our standard order-processing time unless specifically stated.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your:

  • Name

  • Street address

  • Apartment or unit number

  • City

  • State

  • ZIP code

A’Yani Roots is not responsible for delivery issues resulting from incorrect or incomplete information provided by the customer.

If your package is returned to A’Yani Roots because of an incorrect or incomplete address, additional shipping charges may be required before the order can be reshipped.

ADDRESS CHANGES

If you notice an error in your shipping address after placing an order, please contact us as soon as possible.

Address changes are not guaranteed.

Once an order has entered processing or has been transferred to the shipping carrier, we may be unable to modify the shipping address.

ORDER TRACKING

Once your order ships, tracking information will be sent to the email address provided during checkout.

Please allow time for the shipping carrier to update tracking information after receiving your package.

Customers are responsible for monitoring their tracking information and making appropriate arrangements for delivery.

Shipping Protection & Claims Policy

At A'Yani Roots, we want to ensure your order arrives safely and securely. If your package encounters an issue during transit, our Shipping Protection is designed to make the resolution process fast and hassle-free.

Please review our guidelines below for filing a claim on protected orders.

1. Covered Situations

Our shipping protection covers orders affected by the following transit issues:

  • Lost in Transit: Tracking hasn't updated or the package has not arrived within 7 days of the estimated delivery date (domestic orders).

  • Stolen Packages: Packages marked as "Delivered" by the carrier but not received by you. (Note: A police report or official carrier confirmation may be required for stolen package claims).

  • Damaged Goods: Items that arrive broken, leaking, or damaged due to rough handling during transit.

2. Timeframes for Filing a Claim

To ensure a prompt resolution, claims must be submitted within the following windows:

  • For Damaged Items: Within 3 days of the delivery date.

  • For Lost or Stolen Packages: Between 7 to 30 days from the last tracking update or marked delivery date.

3. How to File a Claim

Filing a claim is quick and easy. Simply reach out to our priority support team with the following details:

  1. Your Order Number (found in your confirmation email).

  2. A brief description of the issue (Lost, Stolen, or Damaged).

  3. Photos of the damage (required if your items or packaging arrived damaged).

Send your claim details to our support team at:

  • Email: Support.ayaniroots@gmail.com

  • Subject Line: Claim - Order #

4. Resolution Process

Once your claim is submitted and reviewed by our team, we typically process approved claims within 24 to 48 hours. Approved claims are eligible for:

  • An immediate replacement of the affected items shipped out with priority shipping.

If you checked out without adding shipping protection, A'Yani Roots is unfortunately not liable for packages lost, stolen, or damaged while in the care of the shipping carrier.

DELAYED PACKAGES

If your package is experiencing a carrier delay, please refer to your tracking information for the most current delivery status.

Once an order has been transferred to the shipping carrier, delays caused by the carrier are outside of A’Yani Roots’ direct control.

If your tracking information has not updated for an extended period, please contact the shipping carrier first. You may also contact A’Yani Roots Customer Support for additional assistance with your order.

LOST OR STOLEN PACKAGES

A’Yani Roots is not responsible for packages that are lost or stolen after being marked as delivered by the shipping carrier, except where otherwise required by applicable law.

If your tracking information shows that your package was delivered but you cannot locate it, we recommend:

  • Checking around your delivery location

  • Checking with household members or neighbors

  • Confirming the shipping address on your order

  • Contacting the shipping carrier for additional delivery information

Please contact A’Yani Roots Customer Support if you believe there is an issue with your shipment. We will review the circumstances and determine what assistance may be available.

DAMAGED OR INCORRECT ORDERS

Please inspect your package immediately after delivery.

If your order arrives damaged, defective, or incorrect, contact A’Yani Roots within 3 calendar days of delivery.

Please include:

  • Your order number

  • Clear photos of the affected product

  • Photos of the outer packaging

  • A photo of the shipping label

  • A brief description of the issue

Claims submitted after 3 calendar days or without sufficient documentation may not qualify for a replacement or other resolution.

RETURNED PACKAGES

If an order is returned to us because it was refused, unclaimed, undeliverable, or addressed incorrectly, the customer may be responsible for additional shipping charges before the package can be sent again.

QUESTIONS ABOUT SHIPPING

For questions regarding your shipment or order, please contact:

A’Yani Roots Customer Support
Email: support.ayaniroots@gmail.com

Please include your order number when contacting us so we can assist you as efficiently as possible.